Effective date: August 2, 2026 (last modified August 14, 2026)
This Complaint Policy is provided by Trelonce Digital LLC ("Trelonce", "we", "us"), the operator of belittle.ai (the "Service"). We are committed to addressing user concerns promptly, professionally, and impartially. This policy explains how to file a complaint about any aspect of the Service — including content, billing, account, or safety issues — and what happens after you do.
1. How to submit a complaint
- Email support@belittle.ai for billing, account, and general service complaints.
- Email trust@belittle.ai for complaints about content, safety concerns, or legal matters. Content reports sent to either address are handled under this policy together with our Content Moderation & Removal Policy.
2. What to include
To help us investigate quickly, please include:
- your name and the email address associated with your account;
- a description of the issue, including the date and time it occurred and, for content complaints, the character or conversation concerned;
- any supporting documentation or screenshots.
3. Acknowledgment
We will acknowledge receipt of your complaint by email within 72 hours.
4. Investigation and resolution
- Every complaint is investigated by our team. We aim to resolve all complaints within 5 business days of receipt and will keep you informed if more time is needed.
- If a complaint provides evidence of illegal content or content that violates our Content Policy, that content is removed immediately upon confirmation, ahead of the full resolution of the complaint.
- Billing complaints are handled in accordance with our Refund & Cancellation Policy.
5. Outcome and follow-up
When the investigation is complete, we will tell you the outcome and any actions taken. The potential outcomes of an investigation or review are:
- No violation found - the content or conduct is confirmed to comply with our policies and no change is made;
- Content modified - the content concerned is edited so that it complies with our policies;
- Content removed - the content concerned is taken down; content confirmed to be illegal is removed immediately;
- Account action - a warning, feature limit, suspension, or termination is applied to the responsible account;
- Billing adjustment - a correction, credit, or refund is issued under our Refund & Cancellation Policy;
- Referral to authorities - where the conduct may be unlawful, the matter is reported to law enforcement.
We may ask for your feedback on how the complaint was handled.
6. Escalation and appeals
If you are not satisfied with the resolution, reply to our outcome notice within 30 days explaining why. Your case will then be re-assessed by a reviewer not involved in the original decision, and you will be notified of the escalation outcome.
If your disagreement concerns whether an identifiable real person is depicted in content, or whether consent for a depiction exists or is valid, and it is not resolved by that re-assessment, we will permit the disagreement to be resolved by a neutral body, such as an independent arbitrator, and we will honor the outcome of that process.
7. Contact
Trelonce Digital LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA — support@belittle.ai · trust@belittle.ai